Privacy Policy
At Luna Motherhood LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, enroll in our programs, purchase products, or otherwise interact with Luna Motherhood.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you make a purchase, enroll in a course, contact us, complete a form, or otherwise interact with our website.
This information may include your name, email address, telephone number, billing address, shipping address, order information, course enrollment information, and communications you send to us.
Our website and service providers may also automatically collect certain technical information, such as your IP address, browser type, device information, and information about how you interact with the website.
2. How We Use Your Information
We may use the information we collect to process and fulfill purchases, manage course enrollments, ship physical products and educational materials, communicate with customers, provide customer support, coordinate class schedules, process refunds when applicable, maintain business and transaction records, prevent fraud and misuse, comply with legal obligations, and operate and improve our website and services.
We only intend to collect and retain information that is reasonably necessary for legitimate business purposes.
3. Course Enrollment Information
When you enroll in a Luna Motherhood program, we may collect information necessary to process your enrollment and communicate with you about your classes.
This may include your contact information, selected program, order information, shipping information for included educational materials, and scheduling information.
Information provided through Luna Motherhood’s general website forms is not intended to replace communications with a healthcare provider. Please avoid submitting unnecessary sensitive medical information through general website forms or email.
4. Payment Information
Payments made through our website are processed through third-party payment providers.
Depending on the payment method selected, these providers may include services associated with WooPayments, credit and debit card processing, Apple Pay, Google Pay, Afterpay, Klarna, or other payment methods made available at checkout.
Luna Motherhood does not directly receive or store your complete credit or debit card number. Payment information is processed by the applicable payment provider according to its own privacy and security practices.
WooCommerce notes that payment and ecommerce extensions may transmit information such as billing information to external services when necessary to complete transactions.
5. Shipping and Order Fulfillment
When you purchase a physical product or enroll in a program that includes physical educational materials, we may use your name, address, contact information, and order details to fulfill and deliver your order.
Information necessary for fulfillment may be shared with shipping carriers or service providers involved in completing your order.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, shopping cart functionality, checkout, security, and remembering user preferences.
WooCommerce and other services operating on the website may use cookies to maintain your cart, process checkout, recognize sessions, and provide ecommerce functionality.
If additional analytics or marketing technologies are enabled on the website, this Privacy Policy should be updated to accurately describe those services.
7. Communications
We may use the contact information you provide to communicate with you about purchases, course enrollments, schedules, customer service requests, refunds, or other matters related to your relationship with Luna Motherhood.
If you voluntarily subscribe to promotional or marketing communications, you may unsubscribe using the instructions included in those communications or by contacting us directly.
Transactional communications relating to an existing purchase or enrollment may still be sent when necessary.
8. How We Share Information
Luna Motherhood does not sell your personal information.
We may share personal information with trusted service providers only when reasonably necessary to operate our business, including website hosting providers, ecommerce providers, payment processors, shipping providers, email or communication providers, fraud-prevention services, and professional advisers.
We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, property, security, or integrity of Luna Motherhood, our customers, or others.
9. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.
The FTC recommends that businesses limit personal information to what is necessary, protect information they retain, and securely dispose of information when it is no longer needed.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate transaction and business records, comply with tax or legal requirements, resolve disputes, and enforce agreements.
Some transaction information may need to be retained even after a customer requests deletion when retention is required for legitimate business or legal purposes.
WooCommerce also provides settings that allow store owners to define how long customer and order data is retained.
11. Your Privacy Choices and Rights
You may contact Luna Motherhood to request access to, correction of, or deletion of personal information that we maintain about you.
Certain information may need to be retained when required by law or for legitimate purposes such as transaction records, tax reporting, fraud prevention, dispute resolution, or enforcement of agreements.
You may also contact us if you have questions about how your personal information is being used.
12. Children’s Privacy
Our website, courses, and products are intended for adults and are not directed toward children under the age of 13.
We do not knowingly seek to collect personal information directly from children under 13 through our website.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
Luna Motherhood is not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any third-party services they choose to use.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or legal requirements.
When changes are made, the updated version will be posted on this page and the Last Updated date will be revised.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:
Luna Motherhood LLC
Phone: +1 (480) 343-3737
Email: joleth@lunamotherhood.com